Assalamu Alaikum,

Welcome to Hijab Heela!

My package has not arrived yet, what now?

Don't panic! PostNL does not work on Sundays and Mondays! Fortunately, we do work, so it may be that if you order on Saturday that we process it on Sunday, you will receive your package on Tuesday if all goes well! We always try to process the packages the same day, so you will usually receive them the next working day (Tuesday to Saturday).

However, it is possible that the process is delayed, either by PostNL or because it is sometimes busy for us, which can cause a delay of a day.

If you really want your package delivered the same day, make an appointment via WhatsApp +31623468315 then you can pick it up for free in our home Schoonhoven!

Enough laughter!

Unfortunately, however, it sometimes happens that PostNL loses a package.
Our advice is therefore always keep an eye on the track and trace page .

This has been sent to you via email.

The moment there is no movement in your package for 4 days or it is on delivery while nothing has been delivered at all.

Then get in touch via WhatsApp + 31623468315 And immediately send your order number and track and track code with you, we will try to find out where the package has gone as soon as possible!